Who we are
eCold is a small WooCommerce store based in Los Angeles, California.
Information we collect
When you place an order, we collect the information you enter at checkout, such as your name, email address, phone number, billing and shipping address, order details, and delivery information. We may also receive messages you send to us and basic technical information needed to operate the site.
Payments
Payment details are processed by the payment provider you choose, such as PayPal or Stripe. We do not keep your full card number on our website. Those providers handle payment information under their own privacy policies.
How we use information
We use order and contact information to process and ship purchases, provide customer support, communicate about an order, prevent fraud, maintain our records, and meet accounting or tax obligations. We do not sell or rent your personal information.
Cookies and WooCommerce
The site uses cookies and similar technologies for normal operation. WooCommerce uses cookies for things such as keeping items in your cart, maintaining a checkout session, and remembering choices while you shop. These cookies help the store work; disabling them may affect cart or checkout features. Your browser may also provide basic technical information such as device or browser details.
Sharing information
We share information only as needed to operate the store, for example with payment processors such as PayPal or Stripe, shipping and delivery providers, website hosting, and service providers that help us maintain the site. We do not sell personal data.
How long we keep information
We keep order and transaction information for as long as reasonably needed to complete the order, handle support, and maintain business, accounting, and tax records. We remove or anonymize information when it is no longer needed, unless we must keep it for a legal or accounting reason.
Your choices
You may contact us to ask about personal information connected with your orders or to request a correction. We may need to keep information required for completed orders, fraud prevention, accounting, or tax records.
Contact
Questions about this policy or your information can be sent to info@ecold.com or +1 (310) 497-7105.
Mailing address: 11692 Darlington Ave #PH2, Los Angeles, CA 90049.
Last updated: September 2026.